Refund policy

We offer a 100% satisfaction guarantee. If you receive a product that isn’t quite right, we are happy for you to return it unused and in its original packaging within 7 days for an exchange, credit note or refund less the cost of postage. The costs associated with returning the product is the customer's responsibility. Refunds, credits and exchanges will be processed when goods are received in condition suitable for resale. Exchange, credit note or refund will not be issued if good(s) are received by Diverse Design & Construct damaged in any way. 

Please ensure you open your package as soon as it is received in order to check the condition of the product and packaging. Diverse Design & Construct does not take responsibility for damages caused to product(s) by how the packaging is opened or damages caused by the recipient(s) or the recipient(‘s) property and/or mailbox.

If faulty goods are received we require proof of damages sustained to the external packaging, internal packaging and product(s) by means of photographs emailed to shop@kyalandkara.com.au within 48 hours of the product(s) being received. After this time has lapsed, Diverse Design & Construct does not take responsibility for the product(s) condition.

When returning a product, please note:

• Merchandise must not be used, altered or washed, must have all tags attached and be returned in original packaging;
• Diverse Design & Construct reserves the right to deny a refund or credit if the goods are not returned under the specified condition(s);
• We do not accept returns after 7 days unless the goods are faulty.

If at any point you would like to reach out to discuss a purchase, don’t hesitate to contact us at shop@kyalandkara.com.au